Delivery & Returns

Our current delivery charges are:

All orders are delivered free within the UK with a 2-5 working days delivery timescale.

If you need your item quicker, First class (1-2 working days) delivery is also available at a charge of £4.80.

Each order is dispatched with complimentary gift wrap and you can add in a free gift card too.

Please contact us at kate@begolden.co.uk if you would like us to ship to Europe, Isle of Man / Channel Islands or USA and we will quote delivery charges.

Delivery can be to any address as long the address at which your payment card is registered is also present on your order.

When you add products to your Shopping Basket, the delivery options will show at the checkout. You will always be able to see delivery charges before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery in the UK may take up to five working days, but will generally be 2-3 working days. We cannot guarantee delivery timescales for shipments outside the UK.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

BeGolden will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and BeGolden shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order no matter how many items are included within your order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. You will need to select First Class should you not require the standard service.

Force Majeure
BeGolden shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from BeGolden then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

BeGolden
Wayside

Streatley

RG8 9PU


This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the BeGolden website, or by phoning us on 07894 514309.