Delivery & Returns

We offer free delivery in the UK and we use Royal Mail with standard/tracked delivery from dispatch in 3-5 working days. Express delivery isn't currently available at the checkout as a shipping option, but please contact us (hello@begolden.co.uk) if you need your order quickly as we may be able to process and dispatch your order more quickly with one of royal mail's express services. There will be an additional charge.

PLEASE NOTE:

Some of our products (typically those that combine font styles or have images/logos on them) take longer to make and print than others because of the more bespoke nature of the printing - please see product descriptions or contact us if in doubt.

OVERSEAS DELIVERY

UNFORTUNATELY SHIPPING TO THE EU IS NO LONGER POSSIBLE OR COST EFFECTIVE DUE TO BREXIT/COVID but we are still shipping to the USA & Canada and Australia.

This is available to USA/Canada and Australia at an additional cost - see the checkout for charges. We use DHL for overseas deliveries.  Heavy, high value items such as multiple large albums will incur higher delivery charges because they are expensive to ship. Contact us if you would prefer to arrange your shipping yourself - you may be able to secure a cheaper shipping method. We don't currently ship orders with a value over £350 outside the UK, but contact us as we may be able to offer a solution.

email: hello@begolden.co.uk

RETURNS

We work really hard to ensure that you love your BeGolden product.  Before leaving our workshops it goes through a thorough quality control protocol to make sure what you receive is made to the highest standards. As many of our items are made from premium recycled leather, there can sometimes be minor imperfections in the finish which is a result of the recycling process, but these should not detract from the overall beauty of the finished product.

Personalised items and made to order and bespoke products cannot be returned unless faulty.

It is important that before submitting an order all personalisation/customisation requests are double checked to ensure that no spelling errors or date errors have been made. We are unable to change the personalisation on a product once it has been printed.