Delivery & Returns
We offer free delivery in the UK and we use Royal Mail with standard delivery in 3-5 working days. High value items are sent out via tracked delivery
Express delivery is also available as follows:
Next working day delivery costs £10 (order to be placed by midday)
Some of our products (typically those that combine font styles or have images/logos on them) take longer to make and print than others because of the more bespoke nature of the printing and therefore if you select express delivery you need to take into account the 'make' time - please see product descriptions or contact us if in doubt. All of the products in the 'last minute solutions' section on our site can be dispatched within one working day.
This is also available at an additional cost - see the checkout for charges. We cannot guarantee delivery dates on overseas orders; we generally use the national mail services rather than couriers. Please be patient for your parcels to arrive. We always dispatch quickly, but we cannot guarantee how long the post will take!
We work really hard to ensure that you love your BeGolden product. Before leaving our workshops it goes through a thorough quality control protocol to make sure what you receive is made to the highest standards. As many of our items are made from premium recycled leather, there can sometimes be minor imperfections in the finish, but these should not detract from the overall beauty of the finished product.
Personalised items and made to order and bespoke products cannot be returned unless faulty.
It is important that before submitting an order all personalisation/customisation requests are double checked to ensure that no spelling errors or date errors have been made. We are unable to change the personalisation on a product once it has been printed.